Frequently asked questions
At Balanced Choice Vending, we're committed to providing clear, helpful information. Explore our FAQs to learn more about the benefits, features, and customization options available with our smart vending solutions.
We've gathered the most common questions we receive about our smart vending machines. This section aims to address any hesitations or uncertainties you might have, ensuring you feel confident in choosing Balanced Choice Vending. Our goal is to provide transparent and thorough answers so you can make the best decision for your vending needs.
How do smart vending machines accept payments?
Our smart machines are designed to make your experience as convenient as possible. We proudly accept a variety of payment methods, including Apple Pay, Tap Pay, Google Pay, and payments made through our app. This means you can enjoy fast and secure transactions without the hassle of cash or cards. Just choose your preferred payment method, and our machines will take care of the rest, ensuring a smooth and efficient process for you every time.
How do I troubleshoot issues with a smart vending machine?
If you encounter problems with a smart vending machine, check for common issues such as payment failures, item jams, or touchscreen malfunctions. Many machines have on-screen troubleshooting options, and you can often find customer support contacts posted on or near the machine.
Can these machines be stolen from since all products are available?
We prohibit the use of prepaid cards for unlocking these machines. Instead, any items retrieved from the machine will be charged directly to the selected payment method. The integration of advanced cameras and sensors greatly enhances security. High-definition cameras provide real-time footage of anyone attempting to tamper with or steal from the machines, while sensors monitor for unauthorized access and immediately alert owners. This multi-layered security approach acts as a strong deterrent, making it increasingly challenging for criminals to succeed. By combining secure payment options with cutting-edge surveillance technology, smart machines can operate safely and efficiently, minimizing theft risk while ensuring a seamless user experience.
Do smart vending machines require internet connectivity?
Most smart vending machines rely on internet connectivity for features like real-time inventory tracking, sales reporting, and cashless payments. This connectivity enhances their functionality and allows for remote monitoring by operators.
What are smart vending machines?
Smart machines leverage cutting-edge computer vision technology alongside secure access and seamless payment solutions, revolutionizing unattended retail in public spaces. They guarantee every transaction is both accurate and efficient. Customers can easily select a product, inspect it, and decide whether to keep it or put it back. Once the door closes, the system registers only what’s taken, ensuring clarity in billing. These machines exclusively accept electronic payments. With their innovative design, users can confidently purchase their desired products, free from concerns about stock discrepancies or payment errors.
Can smart vending machines be customized?
Our smart machines can be customized to meet your specific needs. We offer units that serve as pantries, refrigerators, and freezers, providing versatile solutions for various settings. Depending on your location, the items inside can range from essential food and drink items to those everyday necessities that people often forget, like earbuds at the gym or travel-sized toiletries at a hotel.
Are there any discounts for customers?
Customers can download the 365Pay mobile app and enjoy a discount on processing fees. The registration and login process is simplified with the use of verification codes, eliminating the need for traditional passwords and making access smooth and convenient. The intuitive onboarding feature includes a user-friendly, tap-through tutorial that enables first-time users to quickly familiarize themselves with app navigation, enhancing their overall comfort and understanding. This streamlined approach not only boosts revenue but also minimizes decision-making time, allowing customers to savor their meals more quickly. Featuring a fresh and modern design, the app provides a sleek interface for a premium mobile experience. Users can stay informed with real-time announcements, receiving updates directly on the app’s homepage and inbox. Whether it’s market news, special promotions, or seasonal offers, essential information is always just a tap away.
Still have questions?
If you haven't found the answer you're looking for in our FAQs, don't hesitate to reach out! Contact us today to learn more about our offerings.